Ideen zum E-Learning von Morgen
Godfrey Parkin berichtet von einer sehr interessanten Veranstaltung der US Naval Education and Training Command and the Defence Acquisition University mit dem Titel
Innovations in E-learning. Godfrey beeindruckte vor allem IBMs Vision zum Thema E-Learning: embedded learning oder auch workflow learning. Die Kernaussage lautet schlicht:
In den nächsten drei Jahren wird sich E-Learning weg von der formalen klassenraumbasierten Lernen (Web Based Training) bewegen, hin zu einer intelligenten Integration von informellen Kollaborationsprozessen wie Instant Messaging, Weblogs, Wikis...
Ob es wirklich zu einem solchen Paradigmenwechsel in der Weiterbildung kommt sei einmal dahingestellt. Interessant an diesem Ansatz ist der Einsatz von nicht allzu komplexer, schon vorhandener Technologien. Das folgende Beispiel veranschaulicht es:
Tom in Finance gets an urgent request to authorize foreign travel funds for an executive. He learned how to do that in a training course last year, but has never needed to do it in practice, so he's lost. The help system, typically, doesn't. The FAQ gives no guidance either. So he sends out a broadcast Instant Message to a small group of SMEs and experienced practitioners asking for help. So far this is not a lot different from »prairie dogging« – popping your head up above your cube divider and yelling "Does anyone know how to..." But here is where it gets interesting. Jill, an experienced practitioner in another city, responds to the message. She remotely takes control of Tom's computer and talks to him as he watches her go through the steps on his screen. She identifies that the help system, the FAQ, and possibly the original training are inadequate, and updates the FAQ in wiki-like fashion. Then she identifies a group of Tom's peers who might benefit from knowing what Tom now knows, and sends them an announcement of a ten-minute webinar for later that week. During the webinar, she records the session, and saves it to the system where those who could not make it, or those who may encounter the problem in the future, can easily find and watch it. Then she notifies those responsible for basic training, and those responsible for the help system, that they might need to pay attention to the issue. Tom, in the meantime, evaluates the help he has received, and his ratings and comments get added to Jill's profile for reference by future aid-seekers, and her management.
Weiterlesen bei Parkin's Lot: Learning innovations.